The first reviews of Air Asia X’s Kuala Lumpur – London service have been surfacing on the net. The review by Jaunted.com is particularly comprehensive, and includes a video of the aircraft’s interior and photos. Verdict: there are teething problems (the most exasperating of which was the non-functioning in-flight entertainment system – I would be agitated too), the crew were friendly enough and the food was “probably the best plane food we have ever had” (I can second that).
Read other Air Asia posts on this blog.
Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.
They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!
Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B… just in case.